Refund Policy

Table of Contents

Acceptable Forms of Payment

  • Visa
  • Mastercard
  • Discover
  • American Express

What I Should Know About Billing and Sales Tax

  • Your card is charged upon completion and confirmation of your online transaction. You will receive an order confirmation email which will summarize all transactional information.

  • All refunds will be processed in the form of an electronic transactional credit to the card originally used to make the online purchase.

  • Sales tax will be applied per the regulation of your state at the point of online sale.

  • Please contact us if you have any questions about billing, internet sales tax, or shipping.

How long will it take to arrive?

When shipping by media mail methods, shipping time will vary based on the “ship to” destination. Please allow 2-8 business days for media mail shipments. To ensure there are no delivery delays please review your address and advise us immediately if you notice an error. Once a parcel has been dispatched we are unable to rectify any mistakes in the delivery address. It is Emerald Labyrinth’s policy not to replace items that are lost because an incorrect address was supplied.

What are Emerald Labyrinth’s Shipping Costs?

You can enter your shipping address and our shopping cart will automatically calculate the rate for you.

Can I ship to a P.O. Box?

Yes, P.O. Box packages will arrive via USPS. Please allow 2-10 business days.

Can I ship to an APO address?

Yes, I can send packages to military addresses via USPS. Please allow 10-17 business days.

Can Emerald Labyrinth Ship to Other Countries?

At this moment in time Emerald Labyrinth does not currently ship to any other countries.

Am I Eligible For A Refund?

One is only eligible for a refund if the book is destroyed upon delivery and the book is above $25. All refunds must be requested within 24hrs of delivery.  

If you are eligible please fill out the form below, and I will get in touch with you as soon as possible.

Request a Refund

Got Questions?

Questions regarding this Refund Policy or any related material can be answered by sending me a message through this form, I will get back in touch with you as soon as possible.